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	Overall Rating: About the Reviewer: Age: 65+ Cruise Experience: 7+ cruises Traveler Type: Couple Stateroom Type: Oceanview Four and 1/2 Stars by Marv K from Zhengzhou, Cn Sailing date: Jan 2010 Pros: Food and Itinerary Cons: Excursions and Minor irritations I was a recent passenger on the Azamara Quest sailing out of Hong Kong on January 9th. I have cruised Celebrity, RCL and other cruiselines and was looking forward to Azamara. My opinion at this point is that the cruise would be rated a 4.5 star. If I were to summarize the deficiencies (and they are not large but enough to cost a 1/2 star), it would be the "attention to details". The following are suggestions: Butler- Putting a cabin steward in a tuxedo and calling him a butler is a joke. I fault not the individual but the training he did or did not receive. We had to request slippers, travel bag and at the end of the cruise some additional soap. All of that should have been available without having us request it. Casino -My wife loves to play the slots and while we don't expect to win, we do expect to play for awhile. The slots were not updated and the payout was abysmal. Laundry- How can a luxury cruiseline nickel and dime its passengers with washers and dryers that have to take quarters. Also, my wife spent a lot of time waiting in the laundry due to shortage of machines. Time better spent enjoying the cruise. Itinerary- This was the absolute best part of the cruise experience. The opportunity to enjoy the ports without rushing. One suggestion, perhaps instead of DaNang, the cruise could stop in Hanoi. Excursions-We took two excursions, one we would rate 4.5 stars and the other 1.5 stars. The positive excursion was in Cambodia (Cambodia and Environs). It allowed us to see the culture of the country. The poorest excursion was to Imperial Hue. I am a Vietnam veteran and heard much about the battle for Hue and wanted to see for myself. It was a 2,5 hour bus trip each way, one hour for lunch and 45 minutes at Hue. Hue was disappointing since much of the city was being restored and no indication of the battle and the guide didn't have a clue as to how it was fought. All in all it was a poor excursion. Miscellaneous- There was a feeling of being nickeled and dimed. I exchanged money on the ship and the exchange rate was outrageous. When I complained, the response was that was what Bank America charged. Ironically there was an exchange service that came on board in Thailand that had a better rate than the ship. Charging for special coffee during meals, laundry costs, all these gave the feeling of getting the last penny out tof the passenger. Ship Details: Ship Quality The ship was a perfect size for the cruise itinerary. It was small enough to get into close ports which decreased the travel times to the city. The ship was generally clean although there were areas, specifically the jogging track, that needed more attention. Accessibility appeared to be a problem to handicapped passengers. Dining/Food We ate in the specialty restaurants three times and the food and service were excellent. The dining room food was also top notch. And the buffets were very good especially the specialty ones (Thai, Indian) Stateroom Quality Our stateroom was adequate and we were upgraded to a outside cabin. We were however on the lowest deck but that didn't present any problems. The size and comfort was very good. Ship Staff Quality The majority of the crew were very friendly and helpful. I am a retired customer service manager and I have certain expectation about how to handle customers to enable them to feel good about their communication with the service department. The manager was outstanding. She spent time with us and answered all our concerns. She is to be commended. However, some of the staff need a refresher course in customer relations. Many times we felt that the answers to our questions (not complaints) were curt and without empathy. Leaving us with not a good feeling. Entertainment & Activities Limitation of the theater prevents higher rating. All the shows were typical for cruises. The activities were generally good. 5 out of 7 people found this review helpful. Did you find this review helpful? Overall Rating: About the Reviewer: Age: 65+ Cruise Experience: 7+ cruises Traveler Type: Couple Stateroom Type: Balcony Great Experience by Texas Couple from Georgetown, Texas Sailing date: Sep 2009 Pros: Size of the ship and the quality staff Cons: Some foods and the coffee were not as hot as they could have been. We didn't see anybody win in the casino. The ship was well designed and clean. Good variety of food and well presented. The Captain gave regular updates on all aspects of weather and ports. Excursions were well organized and departures from the ship stress free. The lack of assigned meal times and table assignments allowed us to meet many different people and form memorable friendships. The size of the ship made it easy to get around. U.S Dollars were the ship currency and currency exchanges for various countries were handled quickly and efficiently. This made shopping easy. We will definitely cruise on Azamara again and we recommend it to anyone. Ship Details: Ship Quality Dining/Food Stateroom Quality Ship Staff Quality Service was terrific wherever we went on board. Looking Glass Lounge was excellent. Great view and excellent service Entertainment & Activities 5 out of 5 people found this review helpful. Did you find this review helpful? Overall Rating: About the Reviewer: Age: 65+ Cruise Experience: 7+ cruises Traveler Type: Singles/friends Stateroom Type: Balcony The Worst! by A Traveler from Dallas, TX Sailing date: Jan 2009 Pros: Size of the ship Cons: Completely disorganized I cruised on the Quest from Hong Kong to Beijing in Feb. 2009 and it was a complete disaster. The norovirus was going around the ship and everyone was sick. I stayed healthy but passengers were threatened with instant removal from the ship if they didn't report their illness. It was their first time in these ports and immigration was terrible. We disembarked 4 hours late in Beijing and got off before our bags which were literally thrown in a pile on the dock. As a widow who travels alone (24 cruises on Celebrity) I was informed I could not eat in the specialty restaurants alone or join another table. I had to find someone to dine with before I could make a reservation. I felt invisible on this ship. Hopefully they will get their act together as I really would like to cruise with Azamara again. Ship Details: Ship Quality Loved the ship - not the management! Dining/Food The food was great and when I finally met someone to dine with, both specialty restaurants were great too. Stateroom Quality The balcony was great and the stateroom very nice. Ship Staff Quality The Captain was very young but most informative about what was going on. The Cruise Director was terrible. Hope I never meet up with him again. Entertainment & Activities The shows were OK - activities very limited due to the great number of nationalities onboard and the weather was very cold. 16 out of 16 people found this review helpful. Did you find this review helpful? Overall Rating: About the Reviewer: Age: 50 - 65 Cruise Experience: 2 - 3 cruises Traveler Type: Singles/friends Stateroom Type: Balcony Great cruise! by Dana S from Turlock, CA Sailing date: Jan 2009 Pros: Nice size ship and perfect number of passengers. Cons: Food was mediocore. We loved the size of the ship. We had plenty of choices of restaurants, activites and entertainment. Our stateroom was adequate and storage was enough for two females (lots of shoes)! We thoroughly enjoyed the spa and exercise facilities, although they could have used a few more employess in the spa. Overall we had a wonderful time and we would defininatly cruise on this ship or the sister "Journey" again. Ship Details: Ship Quality Dining/Food Stateroom Quality Ship Staff Quality Entertainment & Activities Read this user's port of call reviews: Ha Long Bay City (Hanoi), Vietnam; Hong Kong; Hue (Da Nang), Vietnam; Laem Chabang (Bangkok), Thailand; Singapore; Sihanoukville, Cambodia Collapse List of Ports Ports of Call: Ha Long Bay City (Hanoi), Vietnam Hong Kong Hue (Da Nang), Vietnam We had did a bicycle excursion through Hoi An, that everone whould do. Laem Chabang (Bangkok), Thailand Singapore Don't Miss: Clarke Quay Sihanoukville, Cambodia Must have a foot massage on the beach. 17 out of 20 people found this review helpful. Did you find this review helpful? Overall Rating: About the Reviewer: Age: 50 - 65 Cruise Experience: 2 - 3 cruises Traveler Type: Couple Stateroom Type: Balcony the best cruise so far by Gary T from San francisco area Sailing date: Oct 2008 Pros: great staff and entertainment Cons: small showers and discovery dining room food we will do this cruise line and small ship again! Ship Details: Ship Quality Dining/Food Stateroom Quality Ship Staff Quality Entertainment & Activities Children's Programs 60 out of 69 people found this review helpful. Did you find this review helpful?
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